Privacy Policy

Welcome to Hiraya Jewels. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.hiraya-jewels.com.
Hiraya Jewels is an ethnic and modern fine jewellery brand based in Mumbai, Maharashtra, India.

If you have any comments, questions, or suggestions, you may contact us at our Mumbai Head Office or via email at hirayajewels.info@gmail.com.

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Information We Collect

We collect personal information only when necessary and only for purposes relevant to our interactions with you. Your information is retained only for as long as required by law or until it fulfills the purpose for which it was collected.

1. Order Information

When you make or attempt to make a purchase on our website, we collect:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (e.g., credit/debit card details)

Note:
We do not store your credit card or other sensitive payment information.

Why We Collect This Data

We use the data collected to:

• Process and complete your order

• Accept and verify payments

• Deliver products to your address

• Notify you regarding shipping and delivery updates

• Respond to your inquiries, questions, or customer service requests

To ensure timely and accurate delivery, we may share your name, address, and contact details with trusted third parties such as courier partners or suppliers.

We may also use your email address to send updates related to your order or to respond to any communication initiated by you.

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Data Retention

We retain your Order Information for our records unless you request that it be deleted.
You may contact us at any time to request the removal of your personal data.

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Cookies

Our website may use cookies to enhance your browsing experience.
These small data files are placed on your device to:

• Improve website functionality

• Enable certain features

• Track usage patterns for better service

You may choose to disable cookies through your browser settings. However, please note that some features of the website may not function properly if cookies are disabled.

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Credit Check & Fraud Prevention

We use standard and authorized payment gateways. Our credit check and fraud prevention practices follow the guidelines and security protocols set by these partners.

In case of disputes related to payments or fraud, all matters will be handled under the jurisdiction of Mumbai courts.